DrupalCamp Vienna 2013
connecting open minds

Marek Sotak

Drupal.org User: 
Czech Republic
Atomic Ant Ltd
Job title: 
Founder, Web developer and wannabe artist
About me: 

Marek Sotak, the founder of Inline Manual, is a web developer, designer, speaker and Drupal evangelist based currently in Prague. He has more than 8 years of experience creating customised web applications for clients. His main focuses are usability, user experience, building a solid, flexible and extensible frameworks and sharing his knowledge. He is a co-founder of Atomic Ant Ltd, a London based web agency.


Phone is ringing, oh my god! Give your clients support they need through better UX and tools

Experience level: 
support, user experience
Schedule: Friday, 16:30 in room Zensations

You hand over a site that you have just built to your client and then… the phone is ringing…

You: Hello, how can I help you?
Customer: I can't login to my site.
You: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
You: Can you tell me what the password was?
Customer: Five stars.